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Use case · Solar installations

The solar installer that stopped running on spreadsheets and started running on answers.

A solar installation company with a growing order book and a back office built out of spreadsheets and memory. This is what one platform changed.

The business

A solar installation company

Residential and commercial installations: site surveys, quotes with equipment kits, permitting paperwork for every project, crews to schedule and customers who want to know what happens next. A ten-person team where, for years, the answer to most questions was "ask the founder".

The problems

What was going wrong

Every installation business accumulates the same sediment: files, sheets and tribal knowledge.

Dozens of spreadsheets

Clients in one sheet, installations in another, quotes in a third, none of them agreeing with each other.

Knowledge in two heads

Kit configurations, permitting quirks, supplier contacts: all tribal knowledge. Every question interrupted the same two people.

Paperwork by hand

Every installation needs the same forms with the same data, retyped every time, with retyping errors to match.

Customers in the dark

Between contract and installation day, customers called to ask what was happening, because nobody had told them.

Scheduling on a whiteboard

Site surveys and installs assigned verbally, forgotten occasionally, double-booked more than once.

The founder as search engine

The most expensive person in the company spent the day answering questions the company already knew the answers to.

The solution

What we built into their platform

One database, one assistant, and paperwork that writes itself.

01

One database

Clients, installations, quotes and equipment in one relational database. The spreadsheets are gone, and so are their contradictions.

02

AI knowledge assistant

The team asks in plain language: kit specs, permitting steps, how to handle a cancellation. The assistant answers from the company's own knowledge, instantly.

03

Automatic paperwork

Installation and permitting documents generated pre-filled from the project record. Minutes instead of an afternoon, and no retyping errors.

04

Customer communications

Automatic updates at each project stage: survey booked, permit filed, installation scheduled. The phone stopped ringing with "any news?".

05

Task assignment

Surveys and installs assigned automatically with shared team calendars. Everyone knows their week.

06

Quotes engine

Kits, prices and options standardized, so any salesperson produces a correct quote, not just the founder.

Day to day

A normal day, after the platform

A new hire asks the assistant how to file the interconnection paperwork. Full answer with the checklist, no interruption to anyone.

Site survey assigned automatically for Tuesday 9:00; the customer got the confirmation without anyone typing it.

Quote for a 6kW kit produced by a salesperson in twelve minutes, from the standardized kit catalog.

Installation #148 moves to permit approved. The customer is notified automatically; the paperwork for installation day generates itself.

The founder leaves on time. The company answered its own questions today.

The outcome

Before and after

Before

  • Dozens of disagreeing spreadsheets
  • Every question through the founder
  • Paperwork retyped for every install
  • Customers calling for updates
  • Whiteboard scheduling

After

  • One database, one truth
  • An assistant that answers instantly
  • Documents pre-filled in minutes
  • Customers updated automatically
  • Calendars that assign themselves
Try it yourself

Open the interactive demo

A working replica of this platform with sample data. Click around, run the automations, break nothing.

▶ Open the solar installer demo
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